HELP! ADVICE NEEDED!
Jun. 29th, 2006 11:46 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
smokingbootNot on how to get me off lj...there's no help for me, clearly.
No, I need some legal/financial type help...see, thanks to the gloriousprobablyscotty I followed the advice given in the link below, which basically outlines how the Office of Fair Trading have decided that the charges made by major banks on unauthorised overdrafts etc are unfair, and shows ways in which you can claim your money back.
http://money.uk.msn.com/Banking/Current%20Accounts/Decision%20centre/Better_Banking/article.aspx?cp-documentid=488325
Now, my bank have not come back to me with the details of my transactions over the past 6 years as stipulated in the Data Protection Act...and of course, they disagree that the amounts they have ripped off me in the last 6 years have been wrong. But they are prepared, as a 'gesture of good will' to offer me a one off payment of just under a grand. Hmm. So I don't know whether to accept the payment (very handy) or say, 'This is all very well, but I don't know how much you've taken so I don't know how reasonable this offer is.' Of course, they could argue that the payment is just to stop them from going through all the hassle of digging out the info. And of course,grabbing the money saves me the trouble of courts etc.
Thoughts from people less crap with money than myself would be gratefully received!
No, I need some legal/financial type help...see, thanks to the glorious
probablyscotty I followed the advice given in the link below, which basically outlines how the Office of Fair Trading have decided that the charges made by major banks on unauthorised overdrafts etc are unfair, and shows ways in which you can claim your money back.http://money.uk.msn.com/Banking/Current%20Accounts/Decision%20centre/Better_Banking/article.aspx?cp-documentid=488325
Now, my bank have not come back to me with the details of my transactions over the past 6 years as stipulated in the Data Protection Act...and of course, they disagree that the amounts they have ripped off me in the last 6 years have been wrong. But they are prepared, as a 'gesture of good will' to offer me a one off payment of just under a grand. Hmm. So I don't know whether to accept the payment (very handy) or say, 'This is all very well, but I don't know how much you've taken so I don't know how reasonable this offer is.' Of course, they could argue that the payment is just to stop them from going through all the hassle of digging out the info. And of course,grabbing the money saves me the trouble of courts etc.
Thoughts from people less crap with money than myself would be gratefully received!
![[identity profile]](https://www.dreamwidth.org/img/silk/identity/openid.png){kind=small}
![[community profile]](https://www.dreamwidth.org/img/silk/identity/community.png){kind=small}
no subject
Date: 2006-06-29 11:28 am (UTC)I worked for the department that had to either calculate the impact of these changes and later for the technical department that had to implement legislation based system changes such as these. In my experience Where possible they will come to a reasonable amount of compensation to avoid the need to take on the extra manpower required.
no subject
Date: 2006-06-29 11:37 am (UTC)Are ye suggesting that bringing up 6 years of computerised records (we call the bank statements) and sending them to someone requires a large amount of manpower?
Thats what she asked then to do. They didn't they decided to waste time and manpower producing a letter and offering a bribe. Infact they did nothing she asked them to do at all... a massive waste of time and resources.
Are you suggesting that they/'ll offer everyone who writes in a thousand pounds so they dont have to look up records. No. The reason they offered that amount is because they know how much they owe people. They have already looked at the records and decided not to send them.
Thats customer service from banks that is. In addition its hardly 'new' legislation that requires thenm to find records, as a customer I can request those records at any point and via the data protection act I can demand it for a tenner with no reason at all.
Not complying is not actually an option.
This is standard bollocks pulled by every company whose arse is in the fire. You try and buy people off to avoid possible legal action.
It's pathetic and should neither be allowed or encouraged.
A bank thinks its to much trouble to work out how much theyve charged you... laughable frankly.... its a bank. If you owed them money they'd be damn quiick to produce the records.
no subject
Date: 2006-06-29 12:01 pm (UTC)To come up with an accurate figure each individual charge of more than £12 will need to be identified and the extra amount noted.
As for them already knowing how much they owe her and just offering a bribe, it just shows your ignorance of bank systems and compliance procedures with the Bank of England and how matters like these can affect a bank's clearing status.
Most statements are only available for 6 - 12 months in a readily viewable format before being archived to the mainframe. The retrieval of individual charges will be entirely dependent on how detailed the bank's charging codes are.
But sod it, Debs get the individual statements and make them work out an exact figure. I'm interested to know how accutate their offer was.